Content - Quality


For Cetelon, quality means compliance with fixed and expected requirements for the satisfaction of our customers and interest partners by means of economically acceptable measures. Quality encompasses the manufacturing of all our products, processes and services in all of our company sectors.

The objective of this company-wide effort is securing the sustainable existence of the company through high customer satisfaction and competitiveness. To meet the contractually agreed-upon customer requirements regarding planning, execution and monitoring of all quality-relevant activities, a QM system according to DIN EN ISO 9001 has been introduced and is applied throughout the company. Mandatory quality principles have been laid down and established for all employees.

Our mandatory quality principles are:

1. All corporate activities are customer-driven. The standard for the degree of attainment of the objective is customer satisfaction in terms of quality, delivery date and price.

2. For us technical innovation and the expectation those final consumers have regarding continuously enhanced product efficiency and safety implies the necessity of constantly improving all processes. Measured on customer expectations, we aim to offer technically and economically optimized products and services.

3. The special importance that our products have for the success of our customers and the integration of our company to global competition make us perform top quality work.

4. Due to our quality culture, we gain and keep the trust and recognition of our business partners.

5. All corporate activities are process-oriented and aim at economically manufactured products and services of the highest quality. Early error identification, consistent locating of error sources and their immediate elimination ensure flawless products. Avoiding a mistake enjoys our first priority rather than correcting it

6. Every employee is responsible for the quality of his work. This quality awareness is stimulated through specific training measures. It is the responsibility of the executives to determine the respective need for employee training and to ensure the implementation of training measures in coordination with management.

7. Target-oriented, scheduled employee qualification, the delegation of responsibility and a high degree of possible exertion of influence on the organization of work processes generate employee commitment and motivation at all levels.

8. The achievement of the objective and QM success are verified on a regular basis. We want to identify weak points and optimize the effectiveness of the quality management system through continuously improved methods.

9. As part of supplier assessment, we expect quality products and services from our suppliers and contractual partners.